The infrastructure issue with our cloud service provider in the us-west-2 region has been resolved, and normal service has been restored for all affected Atlan tenants.

Our team has verified that platform access and performance have returned to normal. We will continue to monitor closely to ensure sustained stability.

We appreciate your patience while this issue was being addressed. A detailed post-incident review will be shared as a follow-up, if applicable.

We have identified the cause of the ongoing service disruption as an infrastructure issue with our cloud service provider in the us-west-2 region. Atlan tenants hosted in this region may continue to experience degraded performance or intermittent unavailability when accessing the platform.

The cloud provider has acknowledged the issue and is actively working on remediation. Our team is closely monitoring recovery progress and will take any additional steps needed to restore normal service for affected tenants.

Tenants hosted in other regions are not impacted.

We will share further updates as recovery progresses.